When
the current Chick-fil-A CEO took the helm in 2013, he did it under
the premise that he would continue to operate the company under
Christian values.
Dan
Cathy made the promise to his dad and Chick-fil-A founder Truett
Cathy that he, with the help of his siblings, Trudy and Bubba, would
keep the company private, would stay closed on Sundays and carry on
the philanthropic work that was started.
Truett
Cathy authored the book “Eat Mor Chikin: Inspire More People and
wrote, “We will be faithful to Christ’s lordship in our lives.”
According to Truett, dedicated Christians must live a life of
selfless devotion to God’s calling.
According
to his children, the big decisions they make are based on the prayers
they make to the Lord, as they know it will impact their family and
other people. They said spouses are considered lifelong mates; the
parents to children.
Since
taking over, Dan Cathy has maintained his promise, and the company
has expanded both in revenue and customer satisfaction. For four
consecutive years, Chick-fil-A has ranked as the best fast-food chain
on the American Customer Satisfaction index. It’s thought to be the
third-largest chain in the U.S. next year.
The
fast-food chain released a statement saying they were honored by the
high ranking and were appreciative to customers for their service. It
said they are pleased to serve customers and are dedicated to giving
them great food and service that began over 50 years ago with the
first restaurant its founder started.
There
are over 145,000 individuals working for the fast-food chain in its
2,400 restaurants that deserve the honor of continuing Truett’s
commitment to service.
